Customer Connections Support Student (S25-038)

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

We want you to have a job you're excited about as well as opportunities to learn, grow and challenge yourself.

We offer competitive compensation and a commitment that you will receive hands-on experience which will help you develop your technical and leadership abilities. You will work with, and be mentored by, our most seasoned professionals, while working in a very diverse work environment. You will be joining a team of professionals who are committed to excellence in all aspects of our operations and people development.

APPLICATION DEADLINE: March 6, 2025
TITLE: Customer Connections Support Student (S25-038) 
DEPARTMENT: Customer Operations  
WORK LOCATION/OFFICE:  Airdrie                                                   
STATUS: 30 Temp - Hourly  
NUMBER OF HIRES: 1                                  
REPORTS TO: Supervisor Customer Connections Support

DESCRIPTION: 
Under the general supervision of the Supervisor Customer Connections Support, the Customer Connections Support Student will thrive on providing high quality and accurate work. The role will use these skills to ensure the quality of records and information flow associated with customer quotes for new services, account reconciliations and processing refunds. This role will act as a champion for the FortisAlberta brand and be committed to providing exceptional customer and stakeholder service.  

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):
•    Create, record, and work closely with the experienced Support Team on incoming inquiries and quotation status of all new distribution services in the Customer Relations Management (CRM) system.
•    Assist the Quotation Analysts with correspondence, customer letters, schedules and contracts associated with new service quotations and the overall quotation/application process.
•    Investigate and resolve problems for CRM requests.
•    Support Project Relations and assist customers with initial service applications for new and upgraded service to ensure the applications have all required non-technical information.
•    Audit and research applicable quote letters to ensure accuracy of customer contribution information and application of appropriate investment levels.
•    Follow up with customers to review project status or close cancelled or stale-dated requests.
•    Transition refund records to electronic files.

KNOWLEDGE, SKILLS & ABILITIES:
•    Excellent customer service skills and ability to work independently and remotely.
•    Excellent organizational and analytical skills.
•    Exceptional communication and listening skills with the ability to build rapport and connections with customers, key stakeholders and team members.
•    Have a proven track record in continuous improvement – willing to challenge the ‘status quo’ and provide sound recommendations to improve processes. 
•    Readiness to collaborate and work as part of dynamic team.
•    An aptitude for forward-thinking and leveraging technology.
•    Demonstrated ability in sound judgment, critical thinking and problem solving.
•    Attention to detail with a commitment to accuracy.
•    Proficient with Microsoft Outlook, Excel, Word and PowerPoint.

REQUIRED QUALIFICATIONS:
•    Must be currently enrolled in a Business Administration or equivalent program at an accredited post-secondary institution and planning to return to a post-secondary institution in a full-time capacity.

SPECIAL CONDITIONS:
•    Candidates being considered for this position may be subject to additional testing.
•    This position will be hybrid, requiring work to be done both in-office and remotely.
 

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com