Damage Prevention Student (S25-047)
Date: Feb 20, 2025
Location: Airdrie, Alberta, CA
Company: FortisAlberta
ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.
We want you to have a job you're excited about as well as opportunities to learn, grow and challenge yourself.
We offer competitive compensation and a commitment that you will receive hands-on experience which will help you develop your technical and leadership abilities. You will work with, and be mentored by, our most seasoned professionals, while working in a very diverse work environment. You will be joining a team of professionals who are committed to excellence in all aspects of our operations and people development.
APPLICATION DEADLINE: March 6, 2025
TITLE: Damage Prevention Student (S25-047)
DEPARTMENT: Operations
WORK LOCATION/OFFICE: Airdrie
STATUS: 30 Temp - Hourly
NUMBER OF HIRES: 1
REPORTS TO: Manager Damage Prevention
DESCRIPTION:
Under the general supervision of the Manager Damage Prevention, the Damage Prevention Student will be working in the System Operations group to provide exceptional customer and stakeholder service. This will require a desire for problem solving and prioritizing the safety of employees and communities. This role will take initiative and thrive in a diverse environment that includes both team and individually based tasks.
DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):
• Assess and interpret information on locates tickets and review FortisAlberta maps to determine if a field locates completion is required or the tickets can be cleared internally.
• Perform a variety of administrative duties such as updating Damage Tracking and multi-analysis spreadsheets.
• Working with applications such as SAP, GElectric and other dispatching tools to support delegation duties.
• Respond to customer inquiries and provide updates to customers and external stakeholders.
• Support the Damage Prevention department with daily operations.
• Contributing to the overall high performance of the Damage Prevention team to ensure our customers’ operational needs are met.
KNOWLEDGE, SKILLS & ABILITIES:
• Display exceptional customer service skills.
• Demonstrate the ability to build relationships and work collaboratively as part of a large team.
• Demonstrate well-developed communication skills.
• Effectively able to read and understand map locations.
• Have a proven track record in continuous improvement - willing to challenge the ‘status quo’ and provide sound recommendations to improve processes.
• Effective interpersonal skills, including the ability to build rapport and connections with customers.
• Exceptional communication and listening skills with the ability to identify customer needs.
• Readiness to collaborate and work as part of dynamic team.
• An aptitude for forward-thinking and leveraging technology.
• Demonstrated ability in sound judgment, critical thinking & problem solving.
• Attention to detail with a commitment to accuracy.
• A focus on delivering a personal experience to our customers.
REQUIRED QUALIFICATIONS:
• Currently enrolled in a post-secondary with preference given to Civil/Electrical Technology Students or Electrical Engineering students and be planning to return to a post-secondary institution in a full-time capacity.
• Business Administration Students will also be considered.
SPECIAL CONDITIONS:
• Candidates being considered for this position may be subject to additional testing
TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"
We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.
If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com