IT Service Desk Student (S25-046)

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

We want you to have a job you're excited about as well as opportunities to learn, grow and challenge yourself.

We offer competitive compensation and a commitment that you will receive hands-on experience which will help you develop your technical and leadership abilities. You will work with, and be mentored by, our most seasoned professionals, while working in a very diverse work environment. You will be joining a team of professionals who are committed to excellence in all aspects of our operations and people development.

APPLICATION DEADLINE: March 6, 2025
TITLE: IT Service Desk Student (S25-046) 
DEPARTMENT: Information Technology  
WORK LOCATION/OFFICE:  Airdrie                                                   
STATUS: 30 Temp - Hourly  
NUMBER OF HIRES: 1                                  
REPORTS TO: Manager IT Client Services

DESCRIPTION: 
Under the general supervision of the Manager IT Client Services, the IT Service Desk Student will provide exceptional customer and stakeholder service. This will require a desire for problem solving and prioritizing the safety of employees and communities. This role will take initiative and thrive in a diverse environment that includes both team and individually based tasks.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):
•    Provide operational support to IT Client Services Team.
•    Develop and mature process documentation and refine automated processes.
•    Participate in the Desktop Refresh project and support the Deskside team with daily operations.
•    Contribute to the overall high performance of the Deskside Team to ensure our customers’ operational needs are met.

KNOWLEDGE, SKILLS & ABILITIES:
•    Exceptional communication and listening skills with the ability to build rapport and connections with key stakeholders and team members. 
•    Readiness to collaborate and work as part of dynamic team.
•    Aptitude for forward-thinking and leveraging technology.
•    Demonstrated ability in sound judgment, critical thinking and problem solving.
•    Attention to detail with a commitment to accuracy. 
•    Display superior analytical skills.
•    Demonstrate the ability to build relationships and work collaboratively as part of a team.
•    Knowledge of Office 365, Windows 10/11, SCCM/Intune, remote control products and automated software distribution.
•    Have a proven track record in continuous improvement – willing to challenge the ‘status quo’ and provide sound recommendations to improve processes. 

REQUIRED QUALIFICATIONS:
•    Currently enrolled in an post-secondary Information Technology or related program and be planning to return to a post-secondary institution in a full-time capacity.

PREFERRED QUALIFICATIONS:
•    Experience with SAP would be considered an asset.

SPECIAL CONDITIONS:
•    May be subject to additional testing.

•    This position will spend time working out of the Calgary and Airdrie offices 

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com