ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE:December 16, 2025

TITLE: Billing Assistant I - PT (U25-221) 
DEPARTMENT: Customer Operations  
WORK LOCATION/OFFICE:  Calgary                                                               
STATUS: 02 PT Permanent - Hrly  
NUMBER OF HIRES: 1                  

                

DESCRIPTION:  

Under the supervision of the Supervisor Billing, the Billing Assistant I is responsible for processing incoming payments for invoices, creating invoices, and/or collecting payments from accounts which are in arrears. This position works with customers and other internal departments including Customer Connections and Finance to facilitate the application of payments to customer accounts, creation of invoices or collection of funds. 

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

• Process incoming payments applying them to customer accounts.
• Foster relationships with external customers, internal customers (e.g. Legal), and external organizations (e.g. bank, collection agency).
• Collaborate with internal departments and external organizations as necessary in response to customer inquiries and disputes.
• Manage collection of payments from customers with overdue accounts.
• Prepare journal vouchers for cash processing and collections.
• Create sales orders for miscellaneous revenues based on requests from other internal departments.
• Create, maintain, and monitor customer master data.
• Assist in the development and maintenance of process documentation.
• Special projects and other duties, as assigned. 

KNOWLEDGE, SKILLS & ABILITIES:

• Basic understanding of relevant provincial and federal policies regarding customer privacy and collection procedures.
• Basic understanding of accounting principles and a strong aptitude for mathematics.
• Working knowledge in a Windows environment including Word, Excel, and Outlook.
• Working knowledge in SAP; specifically, in the Sales and Distribution module.
• Strong commitment to providing excellent customer service.
• Demonstrated ability to manage multiple priorities and competing demands.
• Strong written and oral communication skills.
• Demonstrated ability to work with difficult customers by displaying sensitivity and empathy.
• Proficient at data entry with speed and accuracy.
• Strong team building and relationship skills, ability to work in a team environment and independently.
• General understanding of the electric utility business 

REQUIRED QUALIFICATIONS:

• High School Diploma plus a minimum of 2 years of related experience is required.

PREFERRED QUALIFICATIONS:

• Certificate or diploma in Business Administration or Accounting is an asset.
• Experience in the electrical utility industry would be considered an asset.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com