Customer Operations Assistant

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: June 12, 2026
TITLE: Customer Operations Assistant (U26-112) 
DEPARTMENT: Customer Operations  
WORK LOCATION/OFFICE:  Calgary                                                               
STATUS: 01 Full Time - Salaried  
NUMBER OF HIRES: 1                  

                

FortisAlberta is seeking a detail‑oriented and customer‑focused Customer Operations Assistant to support key operational functions within our Customer Operations team! 

In this role, you will contribute to the accuracy and efficiency of billing, metering, and settlement processes by working with data, systems, and internal stakeholders. You will help ensure high‑quality information, respond to inquiries, and support workflows that directly impact customer experience and operational performance. 

This is an excellent opportunity for someone who enjoys problem solving, working with data, and contributing to a collaborative team environment!

Job Description
•    Support daily operational processes related to Meter Data Management, Billing, and Load Settlement.
•    Perform accurate data entry and validation across internal systems, including processing billing adjustments.
•    Run queries and generate reports to support analysis, workflows, and business decision‑making.
•    Respond to internal and external inquiries, resolving issues or escalating when required.
•    Monitor and maintain data accuracy to support billing, settlement, and customer records.
•    Assist with processing transactions and maintaining system records in accordance with procedures.
•    Identify opportunities to improve process efficiency and data quality.
•    Participate in special projects and provide general operational support as needed.

Qualifications
•    High school diploma plus a minimum of three years of experience working with business data, or an equivalent combination of education and experience.
•    Strong data entry skills with a high level of accuracy and attention to detail.
•    Basic understanding of billing, metering, or settlement processes in a utility or similar environment.
•    Ability to follow procedures, evaluate data, and support issue resolution.
•    Strong communication and interpersonal skills with a customer‑focused approach.
•    Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

Important Information
•    Permanent, full-time role.
•    Monday – Friday schedule.
•    Based out of our Calgary location on 17th ave.
•    This role will be moving to our Airdrie office location in 2027.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com