Customer Operations Coordinator Student (S25-042)

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

We want you to have a job you're excited about as well as opportunities to learn, grow and challenge yourself.

We offer competitive compensation and a commitment that you will receive hands-on experience which will help you develop your technical and leadership abilities. You will work with, and be mentored by, our most seasoned professionals, while working in a very diverse work environment. You will be joining a team of professionals who are committed to excellence in all aspects of our operations and people development.

APPLICATION DEADLINE: March 6, 2025
TITLE: Customer Operations Coordinator Student (S25-042) 
DEPARTMENT: Customer Operations  
WORK LOCATION/OFFICE:  Calgary                                                   
STATUS: 30 Temp - Hourly  
NUMBER OF HIRES: 3                        
REPORTS TO: Supervisor Meter Data Management

FortisAlberta will welcome 3 students to join the Customer Operations department this summer. 

DESCRIPTION:
Under the general supervision of the Supervisor Meter Data Management, the Customer Operations Coordinator Student will provide exceptional customer and stakeholder service. This will require a desire for problem solving and prioritizing the safety of employees and communities. This role will take initiative and thrive in a diverse environment that includes both team and individually based tasks.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):
•    Monitor and assign work group email to the appropriate team members to ensure prompt response and resolution.
•    Execute queries following an established script to monitor data quality and identify anomalies to be resolved by other assigned members of the team.
•    Assist in the investigation and resolution of problems from the Customer Relations Management System, Retailer Inquiry Tracking System, General Inquiry Tracking System, emails and escalations.
•    Prepare oral or written communication to customers following an established template.
•    Assist with internal and external customer requests and manage backlogs.
•    Participate in the testing of SAP system changes.
•    Organize and format documentation relating to Customer Operations processes.
•    Complete workflow inbox investigation and corresponding updates to SAP.
•    Assist in the investigation of rate change determinations.
•    Work with specialized software to ensure energy data is delivered to the market on time.
•    Compile data to support a consistent, defendable conclusion and provide recommendations to support process and computer-based application improvement initiatives.
•    Research electrical energy topics as assigned.
•    Maintain integrity of customer data.
•    Collaborate with remote staff to ensure effective communication and task completion.

KNOWLEDGE, SKILLS & ABILITIES:
•    Display analytical skills.
•    Demonstrate the ability to build relationships and work collaboratively as part of a large team.
•    Demonstrate well-developed communication skills.
•    Willing to collaboratively challenge the ‘status quo’ and provide sound recommendations to improve processes.
•    Exceptional communication and listening skills with the ability to build rapport and make connections with key stakeholders and team members. 
•    Readiness to collaborate and work as part of a dynamic team.
•    Aptitude for forward-thinking and leveraging technology.
•    Demonstrated ability in sound judgment, critical thinking, and problem solving.
•    Attention to detail with a commitment to accuracy.

REQUIRED QUALIFICATIONS: 
•    Currently enrolled in a Business Administration, Economics, or Commerce degree at an accredited post-secondary institution and be planning to return to a post-secondary institution in a full-time capacity. 

SPECIAL CONDITIONS:
•    May be subject to additional testing.
 

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com