Customer Operations Coordinator Student

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: March 20th, 2026.
TITLE: Customer Operations Coordinator Student (S26-044) 
WORK LOCATION/OFFICE:  Calgary
HOURLY WAGE: $28.18                                                             
STATUS: 30 Temp - Hourly  
NUMBER OF HIRES: 2 

FortisAlberta is seeking a detail‑oriented and customer‑focused Customer Operations Coordinator Student to support our Meter Data Management team. 

In this role, you will help ensure accurate customer data, support problem resolution, and contribute to efficient daily operations. You’ll work with multiple systems, collaborate with team members across different locations, and gain valuable experience in data analysis, customer service, and process improvement. 

This opportunity is ideal for a student who enjoys problem solving, working with technology, and contributing to a positive customer experience!

Job Description:
•    Monitor the work group email inbox and assign items to appropriate team members for prompt response.
•    Execute queries using established scripts to assess data quality and identify issues requiring follow‑up.
•    Assist with investigating and resolving customer‑related problems from internal systems, inquiries, and escalations.
•    Prepare written or verbal customer communications using established templates.
•    Support internal and external customer requests and help manage work backlogs.
•    Participate in testing updates or changes to internal systems.
•    Organize and format documentation supporting Customer Operations processes.
•    Complete workflow inbox investigations and update system records accordingly.
•    Assist with investigating rate‑change determinations.
•    Use specialized software to ensure timely delivery of energy data to the market.
•    Compile data and develop recommendations to support process improvements and system enhancements.
•    Conduct research on electrical energy topics as assigned.
•    Maintain accuracy and integrity of customer data.
•    Collaborate with remote team members to support effective communication and task completion.

Qualifications:
•    Currently enrolled in a Business Administration, Economics, or Commerce degree program and returning to full‑time studies.
•    Strong analytical skills and attention to detail.
•    Well‑developed verbal and written communication skills.
•    Willingness to challenge existing processes and recommend improvements.
•    Strong listening skills and ability to build rapport with stakeholders.
•    Forward‑thinking mindset with an interest in leveraging technology.

Important:
•    Temporary student role.
•    Monday – Friday, 40 hours per week.
•    Based out of our Calgary office. 
•    All successful candidates will be subject to an education verification, criminal background check and must provide references. 
•    Additional testing may be required.  

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com