Key Accounts Coordinator Student (S25-079)

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: March 28, 2025
TITLE: Key Accounts Coordinator Student (S25-079) 
DEPARTMENT: Customer Service  
WORK LOCATION/OFFICE:  Calgary                                                               
STATUS: 30 Temp - Hourly  
NUMBER OF HIRES: 1                  

                

DESCRIPTION:
Under the general supervision of the Supervisor, Key Accounts, the Key Accounts Coordinator Student is responsible for providing support for the intake and coordination of Micro Generation (MG), Distributed Generation (DG) and large load requests. This position works with customers and internal departments including Stakeholder Relations, Projects, Distribution and Planning to coordinate requests from intake to project completion. This includes providing guidance to customers with their applications. 

This position is responsible for investigating and resolving customer inquiries and requests. The Key Accounts Coordinator Student will work closely with other departments to keep the customers’ projects moving and will provide status updates, and resolve concerns efficiently, appropriately and in a manner that is in keeping with FortisAlberta’s values and regulatory requirements.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):
•    Create, record, and manage the inquiry and request status of all new Distributed Energy Resources (DER) and load requests in the Customer Relations Management (CRM) system and PowerClerk, including setting up new requests.
•    Monitor and assist internal queues to meet service level agreements, ensuring customer requests are actioned, cancelled, or put on hold as applicable.
•    Develop and maintain relationships by acting as a point of contact for customers throughout all phases of the small MG process, including investigating, responding to customer questions, concerns, and inquiries from intake through to project completion.
•    Confirm permits and inspection requirements by communicating with municipalities and towns, ensuring that FortisAlberta is compliant.
•    Organize and maintain customer files and ensure the database is accurate and updated.
•    Review effectiveness and efficiency of existing practices and processes and recommend strategies to improve customer service.
•    Assist root cause analysis and provide recommendations to management for process improvements.
•    Promote FortisAlberta’s commitment to service by communicating customers’ concerns internally and coordinating actions to ensure positive results and improve customer satisfaction.
•    Notify leaders of issues that require corporate support.
•    Special projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:
•    Customer service focus with ability to meet customer needs.
•    Excellent interpersonal skills, including the ability to build relationships and work collaboratively with key stakeholders and as part of a large team.
•    Ability to work independently and remotely.
•    Excellent organizational and analytical skills.
•    An aptitude for forward-thinking and leveraging technology.
•    Demonstrated sound judgment, critical thinking and problem-solving skills.
•    Attention to detail with a commitment to accuracy.
•    General understanding of Microsoft Outlook, Excel, Word and PowerPoint.

REQUIRED QUALIFICATIONS:
•    Currently enrolled in a Business Administration or equivalent program at an accredited post-secondary institution and planning to return to a post-secondary institution in a full-time capacity.
 

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com